General Platform Questions How do I change the password of my trading platform? You can re-set the passwords of your trading platforms by logging in to your FxPro Direct (direct.fxpro.com... more" />

Trading Platforms

General Platform Questions

How do I change the password of my trading platform?

You can re-set the passwords of your trading platforms by logging in to your FxPro Direct (direct.fxpro.com if you are under CySEC, or direct.fxpro.co.uk if you are under FCA). Click on the account number under ‘Account(s)/Actions’, selecting the account for which you would like a new password. A drop-down menu will appear with the option to ‘Reset password(s)’, followed by a pop-up box that will ask you to confirm your request. An email will be sent to you shortly, which will contain a temporary password and instructions on how to change this password to one of your own choice via the trading platform.

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What are the most notable differences between the FxPro MT4, FxPro MT5, and FxPro cTrader platforms?

On our FxPro MT4 platform we offer instant execution with no-dealing-desk intervention, with client orders being immediately put through to our liquidity providers. There is no commission fee for trading, we apply a small mark-up to the spreads. You can find more information about the FxPro MT4 trading platform here.

On our MT5 platform we offer market execution and provide our clients with full market depth information, tick chart trading and an integrated development environment for Expert Advisors. More information about the FxPro MT5 trading platform can be found here.

FxPro cTrader pools all available liquidity directly to the platform and sends orders straight through to the market. Clients receive market spreads without any mark-up and pay a commission fee of 45 USD per 1 million USD traded upon opening and closing a position. Clients always receive the best available bid and ask prices for the volume being traded, with orders being filled at VWAP (Volume Weighted Average Price). More information about the FxPro cTrader platform can be found here.

Click here for the FxPro Platforms Comparison Table.

Are your platforms Mac-compatible?

Unfortunately, we do not currently offer any downloadable trading platforms that are Mac-compatible.
However, Mac users are able to use the web-based versions of both our FxPro MT4 and FxPro cTrader platforms, as well as mobile versions of all our platforms for iOS.

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Does slippage occur on your platforms?

Slippage is part of trading and common in the forex market. It occurs at times of high volatility or low liquidity, as well as during major news announcements or during the release of important economic data.

FxPro takes all necessary steps to protect traders against market volatility, and our clients benefit from a highly-advanced trade management system that mitigates the risk of negative slippage and guarantees execution at the best available price.

Do you allow the use of trading algorithms on your platforms?

Yes, algorithmic traders are welcome on all of our main trading platforms. Expert Advisors are fully compatible with our FxPro MT4 and FxPro MT5 platforms, and cAlgo trading bots can be used on our FxPro cTrader platform.

If you have any questions regarding Expert Advisors and cAlgo robots or if you need any assistance with using the FxPro Quant Strategy Builder, please email our Customer Support at [email protected]

FxPro Metatrader 4

What commission will I be charged for trading on the FxPro MT4 platform?

There is no commission fee for opening and closing positions on the MT4 platform, and FxPro applies a small mark-up to the spread.

What spreads do you offer on MT4?

We offer fixed and floating spreads on the MT4 platform. You can view our minimum and average MT4 spreads here.

How do I log in to my MT4 trading platform?

You can log in to your terminal from the menu at the top left of the screen. To do so, click ‘File’ and then ‘Login’. A new box will appear that will ask for your login credentials, password, and the server that your account has been assigned to.

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Your login details are sent to you via email after your account has been approved. Demo account credentials can also be accessed via FxPro Direct (direct.fxpro.com if you are under CySEC, or direct.fxpro.co.uk if you are under FCA). To view them, log in to your FxPro Direct, click on ‘My Profile’ from the list on the left-hand side, and then click on the ‘Platform Credentials’ tab on the ‘My Profile’ page.

How do I place a new market order in MT4?

An instant order is an instruction to open a position at the current market price.

There are many ways to place an instant order in the MT4 terminal:

Click on the ‘New Order’ button on the ‘Standard’ toolbar
Select ‘New Order’ from the ‘Tools’ drop-down menu
Press F9
Right-click an instrument in the ‘Market Watch’ window and select ‘New Order’
Double-click an instrument in the ‘Market Watch’ window
One-click trading

Proceeding with any of the above options will open up the ‘Order’ window. This will let you adjust the parameters of the position you are about to open. The ‘Symbol’ field allows you to change the instrument, while the ‘Volume’ field is where you set the size of the trade (lot). You may also set stop-loss and take-profit levels, while checking the ‘Standard Deviation’ box at the bottom of the ‘Order’ window will allow you to set the pip range that will be available to you if the market price deviates from the price you clicked at so as to avoid requotes at times of high volatility.

You may then click ‘Sell’ to open a short position at the current bid price, or ‘Buy’ to open a long position at the current ask price.

How do I place a pending order in MT4?

A pending order is an instruction to open a position when an instrument reaches a certain price pre-defined by you.
You can place a pending order via the main ‘Order’ window [See How do I place a new market order in MT4?]. Simply change the ‘Type’ from ‘Instant Execution’ to ‘Pending Order’. A drop-down menu will then appear that will ask you to specify whether the pending order you are about to place is a Buy Limit, Sell Limit, Buy Stop or a Sell Stop Order, and will allow you to set limit price and expiry date and time.

How do I modify or delete a pending order in MT4?

Should the need arise for you to modify or delete a pending order that you have placed, locate the order in the ‘Terminal’ window at the bottom of your MT4 screen. Open orders appear above your account details, while orders that haven’t yet been executed appear below them. Right-click or double-click on the order you wish to modify or delete. A pop-up menu will appear that will allow you to select ‘Modify or Delete Order’. The ‘Order’ window will appear and enable you to change the price at which the order is triggered, to re-set the expiry date of the order, to set stop-loss and take-profit levels or to delete the order altogether.

Why has my pending order not been executed?

If your pending order has not been executed, it may be because you did not have sufficient funds to open the position when the pending order was triggered. Alternatively, your pending order may not have been executed if the specified price has not yet been reached. Please note that for pending Sell Orders, the bid price must reach your specified level; for pending Buy Orders, the ask price must reach your specified level.

How do I close a position in MT4?

To manually close an open position, you must first locate the order in the MT4 ‘Terminal’ window at the bottom of your MT4 screen. Right-click on the order you wish to close and select ‘Close Order’, or double-click on the order to bring up the ‘Order’ window and close it from there. Alternatively, you can close a position by clicking the ‘X’ symbol at the bottom right corner of your MT4 terminal.

If you have set valid stop-loss or take-profit levels, your order will be closed once the market price reaches either of the levels you have specified.

What is the margin call procedure for MT4?

Margin level (%) is calculated as follows: Equity / Margin X 100.

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FxPro provides traders with margin monitoring in real time, and offers Negative Balance Protection to ensure that clients cannot lose more than their overall investment.

Once the margin level of your account drops below 25%, we have the discretionary right to begin closing current open positions, starting from the most unprofitable. If the margin level of your account is equal to, or drops below, 20%, all your open positions will be automatically closed at the current market price and according to our Order Execution Policy.

Where can I find my account balance and trade history in MT4?

All account information and trade history is found in the ‘Terminal’ window at the bottom of your MT4 screen. At the bottom of this window you will find the following tabs:

Trade: displays your account balance, equity, margin, free margin, margin level, and any open positions and pending orders

Account History: displays a complete breakdown of all the orders you have placed including date and time, type, size, instrument, price at open, take-profit and stop-loss levels, price and time of close, swap fees and profit.
Journal: provides a list of all the actions you have taken on your MT4 terminal, as well as their respective dates and times.

Can I export my history from MT4?

You can create a trade history report and export it as a separate HTML or EXCEL file. To do this you have to log in to your MT4 terminal and click on the ‘Account History’ tab at the bottom of the ‘Terminal’ window, found at the bottom of your MT4 screen. Right-click anywhere inside this window and select ‘Save as Report’. A new window will appear, asking you to specify a Save Location. Click ‘Save’ to complete the procedure.

Why can I not enter my order into MT4?

There may be a number of reasons why you are unable to enter your order into MT4:

You may not have sufficient margin in your account to cover the position you are trying to open.
The market price may have changed since you placed the order. If you have set a maximum deviation, it may be that the difference in the prices is greater than the pip range you specified. This will result in a requote.
Your stop-loss and take-profit levels may have been set too close to the market price.
Your pending order is incorrectly placed above or below the current market price.

FxPro Metatrader 5

What commission will I be charged for trading on the MT5 platform?

There is no commission fee for opening and closing positions on the MT5 platform. FxPro applies a small mark-up to the spread. There is also no commission fee for trading Futures and Indices.

What spreads do you offer on MT5?

Spreads on MT5 vary according to the prevailing market conditions. You can view our minimum and average MT5 spreads here

How do I log in to my MT5 trading platform?

You can log in to your terminal from the menu at the top left of the screen. To do so, click ‘File’ and then ‘Login’. A new box will appear that will ask for your login credentials, password, and the server that your account has been assigned to.

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Your login details are sent to you via email after your account has been approved. Demo account credentials can also be accessed via FxPro Direct (direct.fxpro.com if you are under CySEC, or direct.fxpro.co.uk if you are under FCA). To view them, log in to your FxPro Direct, click on ‘My Profile’ from the list on the left-hand side, and then click on the ‘Platform Credentials’ tab on the ‘My Profile’ page.

How do I place a new market order in MT5?

A market order is an instruction to open a position at the current market price.

There are many ways to place a market order in the MT5 terminal:

Click on the ‘New Order’ button on the ‘Standard’ toolbar
Select ‘New Order’ from the ‘Tools’ drop-down menu
Press F9
Right-click an instrument in the ‘Market Watch’ window and select ‘New Order’
Double-click an instrument in the ‘Market Watch’ window
One-click trading

Proceeding with any of the above options will open up the ‘Order’ window. This will let you adjust the parameters of the position you are about to open. The ‘Symbol’ field allows you to change the instrument, while the ‘Volume’ field is where you set the size of the trade (lot). You may also set stop-loss and take-profit levels. You may then click ‘Sell by Market’ to open a short position, or ‘Buy by Market’ to open a long position.

How do I place a pending order in MT5?

A pending order is an instruction to open a position when the instrument reaches a certain price pre-defined by you.
You can place a pending order via the main ‘Order’ window [See How do I place a new market order in MT5?]. Simply change the ‘Type’ from ‘Market Execution’ to ‘Pending Order’. A drop-down menu will then appear that will ask you to specify whether the pending order you are about to place is a Buy Limit, Sell Limit, Buy Stop, Sell Stop, Buy Stop Limit or Sell Stop Limit Order, and will allow you to set limit price and expiry date and time.

How do I modify or delete a pending order in MT5?

Should the need arise for you to modify or delete a pending order that you have placed, locate the order in the ‘Terminal’ window at the bottom of your MT5 screen. Open orders appear above your account details, while orders that haven’t yet been executed appear below them. Right-click or double-click on the order you wish to modify or delete. A pop-up menu will appear that will allow you to select ‘Modify or Delete Order’. The ‘Order’ window will appear and enable you to change the price at which the order is triggered, to re-set the expiry date of the order, to set stop-loss and take-profit levels or to delete the order altogether.

You may also delete an order by clicking the ‘X’ symbol at the bottom right corner of your MT5 terminal.

Why has my pending order not been executed?

If your pending order has not been executed, it may be because you did not have sufficient funds to open the position when the pending order was triggered. Alternatively, your pending order may not have been executed if the specified price has not yet been reached. Please note that for pending Sell Orders, the bid price must reach your specified level; for pending Buy Orders, the ask price must reach your specified level.

How do I close a position in MT5?

To manually close an open position, you must first locate the order in the MT5 ‘Terminal’ window at the bottom of your MT5 screen. Right-click on the order you wish to close and select ‘Close Order’, or double-click on the order to bring up the ‘Order’ window and close it from there.

If you have set valid stop-loss or take-profit levels, your order will be closed once the market price reaches either of the levels you have specified.

What is the margin level of my MT5 account?

Margin level (%) is calculated as follows: Equity / Margin X 100.

FxPro provides traders with margin monitoring in real time, and offers Negative Balance Protection to ensure that clients cannot lose more than their overall investment.

Once the margin level of your account drops below 40%, we have the discretionary right to begin closing current open positions, starting from the one requiring the most margin. If the margin level of your account is equal to, or drops below, 30%, all your open positions will be automatically closed at the current market price, according to our Order Execution Policy.

Where can I find my account balance and trade history in MT5?

All account information and trade history is found in the ‘Terminal’ window at the bottom of your MT5 screen. At the bottom of this window you will find the following tabs:

Trade: displays your account balance, equity, margin, free margin, margin level, and any open positions and pending orders.

Account History: displays a complete breakdown of all the orders you have placed including date and time, type, size, instrument, price at open, take-profit and stop-loss levels, price and time of close, swap fees and profit.

Journal: provides a list of all the actions you have taken on your MT4 terminal, as well as their respective dates and times.

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Can I export my history from MT5?

You can create a trade history report and export it as a separate HTML or EXCEL file. To do this you have to log in to your MT5 terminal and click on the ‘Account History’ tab at the bottom of the ‘Terminal’ window, found at the bottom of your MT5 screen. Right-click anywhere inside this window and select ‘Report’. A new menu will appear, asking you to choose between HTML and XML as report format.

Why can I not enter my order into MT5?

Your order may be rejected if you do not have sufficient margin in your account to cover the position that you are trying to open.

Why is the ‘Modify’ button greyed-out when I try to set stop-loss or take profit levels for an existing order?
If the ‘Modify’ button is greyed-out when you try to set stop-loss or take-profit levels for an existing order, it may be because you have placed your stop-loss or take-profit levels too close to the current price. Alternatively, it may mean that you have set these levels on the wrong side of the current price.

Please note that for short positions (sell orders), stop-losses must be set higher than the current market price and take-profit levels must be set lower than the current market price.

FxPro cTrader

What commission will I be charged for trading on FxPro cTrader?

FxPro cTrader clients are charged a commission fee of 45USD for every 1 million USD traded upon opening a position, and 45USD upon closing the position.

What spreads do you offer on cTrader?

The spreads we offer on the FxPro cTrader vary according to the prevailing market conditions and the liquidity available for the instrument being traded. Since there is no mark-up on cTrader, clients receive spreads from the interbank network that may be as low as 0.2 pips.

You can view the average spreads for each pair here.

How do I log into cTrader?

cTrader users are asked to provide their login credentials and password in the login box that appears before the platform loads. Your cTrader terminal will automatically log you in whenever you open it if you set it to ‘Remember these details’.

Your cTrader credentials are sent to you via email once the creation of your account has been confirmed. They can be also accessed via FxPro Direct (direct.fxpro.com if you are under CySEC, or direct.fxpro.co.uk if you are under FCA). To view them, you must log in to your FxPro Direct, click on ‘My Profile’ from the list on the left-hand side, and then click on the ‘Platform Credentials’ tab on the ‘My Profile’ page.

How do I create a new order in cTrader?

There are many ways to create a new order in cTrader.

You may click on ‘cTrader’ on the main menu and select ‘New Order’. A new window will appear which will allow you to create a new market order, limit order or stop order, to select the instrument you wish to trade and to set stop-loss and take-profit levels.

Alternatively, you can press F9 to bring up the ‘Create Order’ window, or click on the icon in the quick links menu on the top right-hand side of the platform.

You can also place an order by clicking ‘Buy’ or ‘Sell’ from either the ‘Market Watch’ window on the left-hand side of the platform, or the ‘Chart Preferences Menu’ at the top of the chart being monitored.

How do I place a pending order in cTrader?

You can place a pending order via the ‘Create Order’ window [See How do I create a new order in cTrader?]. On the ‘Create Order’ box, select ‘Limit Order’ or ‘Stop Order’ and choose your symbol, limit price, volume and expiry date and time, set stop-loss and take-profit levels and click ‘Sell’ or ‘Buy’.

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How do I modify or delete a pending order in cTrader?

Should the need arise for you to modify or delete a pending order that you have placed, click on the ‘Orders’ tab in the ‘Trade Watch’ window. This will bring up all your pending orders. Right-click on the order you wish to modify or delete, to be given the option to either modify or cancel the order. If you click on ‘Modify’, a new window will appear that will allow you to change the parameters of your pending order. If you click on ‘Cancel’, your order will be automatically removed from the list.

How do I close a position in cTrader?

To close a position, click on the ‘Close’ button in the ‘Trade Watch’ window at the bottom of the cTrader screen. From the ‘Trade Watch’ window you can choose to close a single order or close all open positions by clicking ‘Close All’.

What is the margin call procedure for cTrader?

Margin level (%) is calculated as follows: Equity / Margin X 100.

FxPro provides traders with Negative Balance Protection to ensure that clients cannot lose more than their overall investment.

Once the margin level of your account drops below 40%, we have the discretionary right to begin closing current open positions, partially or fully, starting from the one requiring the most margin. If the margin level of your account drops below 30%, all necessary open positions will be automatically closed, partially or fully, at the current market price, according to our Client agreement and Terms and Conditions.

For more information about cTrader Smart Stop Out logic please click here

Where can I find my account balance and trade history in cTrader?

Your account balance and trade history can be found in the ‘Trade Watch’ window at the bottom of your cTrader screen.
‘Positions’ tab: displays your current balance, equity, margin, free margin, margin level and unrealised profit and loss.

‘History’ tab: displays your complete order history.

Can I export my trade history from cTrader?

Yes, you can export your trade history from the ‘Trade Watch’ window. Open the ‘History’ tab, right-click anywhere within the list of previous orders, and select ‘Create Statement’ to create a trade history report as an HTML document, or select ‘Export to Excel’ to create a trade history report as an Excel file.

Why has my cTrader order been rejected?

Your cTrader order may be rejected if you do not have sufficient margin in your account to cover the position that you are trying to open.

FxPro Markets

What is FxPro Markets?

FxPro Markets is the latest addition to our suite of trading platforms, available for web and mobile devices. FxPro Markets is a comprehensive, all-in-one trading solution, allowing clients to create and manage their trading accounts, deposit funds, and trade the markets, all without ever having to leave the application.

FxPro Markets is only available to clients of FxPro Financial Services Ltd.

How do I create an account/login to FxPro Markets?

FxPro Markets is only available to clients of FxPro Financial Services Ltd.

To create an account or login, simply navigate to markets.fxpro.com and follow the on-screen prompts. Alternatively, you can download the app for iOS or Android via the links provided, and follow the simple on-screen process.

Note: You can use your FxPro Direct Profile to login to FxPro Markets. Simply login at markets.fxpro.com with your user credentials for FxPro Direct.

How does FxPro Markets differ from the other platforms offered by FxPro?

FxPro Markets is a comprehensive trading platform like no other. It provides all the functionality one would expect from a traditional platform, but is available to traders no matter where they are via robust web and mobile applications. With FxPro Markets, traders are able to create, manage, and fund their trading accounts, as well as trade CFDs on the world’s markets, all from one simple, easy-to-use application.

What commission will I be charged for trading on the FxPro Markets platform?

There is no commission fee for opening and closing positions on the FxPro Markets platform, and FxPro applies a small mark-up to the spread.

Why can I log into FxPro Markets with my FxPro Direct credentials, but not with my MT4 or cTrader login?

FxPro Markets is a proprietary trading platform designed for clients of FxPro. As such, it is compatible with your login credentials from FxPro Direct, which uses the same login format (user email and password).

MT4 and cTrader are separate trading platforms, not associated with FxPro Markets. Both platforms use different login methods (numerical login and password) when compared to FxPro Direct, and as such, you cannot use these credentials to access FxPro Markets.

What spreads do you offer on FxPro Markets?

We offer floating/variable spreads on the FxPro Markets platform.

How do I create a new order in FxPro Markets?

There are many ways to create a new order in FxPro Markets.

You may click on ‘FxPro Markets’ on the main menu and select ‘New Order’. A new window will appear which will allow you to create a new market order, limit order or stop order, to select the instrument you wish to trade and to set stop-loss and take-profit levels.

Alternatively, you can press F9 to bring up the ‘Create Order’ window, or click on the icon in the quick links menu on the top right-hand side of the platform.

You can also place an order by clicking ‘Buy’ or ‘Sell’ from either the ‘Market Watch’ window on the left-hand side of the platform, or the ‘Chart Preferences Menu’ at the top of the chart being monitored.

How do I place a pending order in FxPro Markets?

You can place a pending order via the ‘Create Order’ window [See How do I create a new order in FxPro Markets?]. On the ‘Create Order’ box, select ‘Pending Order’ and then choose ‘Limit Order’ or ‘Stop Order’ and select your symbol, limit price, volume and expiry date and time, set stop-loss and take-profit levels and click ‘Sell’ or ‘Buy’.

How do I modify or delete a pending order in FxPro Markets?

Should the need arise for you to modify or delete a pending order that you have placed, click on the ‘Orders’ tab in the ‘Trade Watch’ window. This will bring up all your pending orders. Right-click on the order you wish to modify or delete, to be given the option to either modify or cancel the order. If you click on ‘Modify’, a new window will appear that will allow you to change the parameters of your pending order. If you click on ‘Cancel’, your order will be automatically removed from the list.

How do I close a position in FxPro Markets?

To close a position, click on the ‘Close’ button in the ‘Trade Watch’ window at the bottom of the FxPro Markets screen. From the ‘Trade Watch’ window you can choose to close a single order or close all open positions by clicking ‘Close All’.

What is the margin call procedure for FxPro Markets?

Margin level (%) is calculated as follows: Equity / Margin X 100.

FxPro provides traders with Negative Balance Protection to ensure that clients cannot lose more than their overall investment.

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Once the margin level of your account drops below 40%, we have the discretionary right to begin closing current open positions, partially or fully, starting from the one requiring the most margin. If the margin level of your account drops below 30%, all necessary open positions will be automatically closed, partially or fully, at the current market price, according to our Client agreement and Terms and Conditions.

Where can I find my account balance and trade history in FxPro Markets?

Your account balance and trade history can be found in the ‘Trade Watch’ window at the bottom of your FxPro Markets screen.

‘Positions’ tab: displays your current balance, equity, margin, free margin, margin level and unrealised profit and loss.

‘History’ tab: displays your complete order history.

Why has my FxPro Markets order been rejected?

Your order may be rejected if you do not have sufficient margin in your account to cover the position that you are trying to open.

How do I close my FxPro Markets account?

To close your FxPro Markets account, please send an email detailing your request to [email protected]

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