Is FxPro regulated? FxPro Financial Services Limited is authorised and regulated by the Cyprus Securities and Exchange Commission (‘CySEC’; licence no. 078/07) and by the South Africa Financial Services Board... more" />

General Questions

Is FxPro regulated?

FxPro Financial Services Limited is authorised and regulated by the Cyprus Securities and Exchange Commission (‘CySEC’; licence no. 078/07) and by the South Africa Financial Services Board (‘FSB’; authorisation no. 45052). FxPro UK Limited is authorised and regulated by the Financial Conduct Authority (‘FCA’; authorisation no. 509956).

Under the European Union’s MiFID (Markets in Financial Instruments Directive), FxPro Financial Services Limited and FxPro UK Limited are permitted to passport their services into any EU jurisdiction.

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How long has FxPro been in business?

FxPro Financial Services Limited was registered on July 31, 2006, and received its CySEC licence on March 05, 2007. FxPro UK Limited received regulation from the UK Financial Services Authority (‘FSA’) on August 18, 2010. This licence was renewed by the Financial Conduct Authority (‘FCA’) on April 1, 2013, after the FSA was dissolved, with its responsibilities divided between the Prudential Regulation Authority (‘PRA’) and the FCA.

What is FxPro’s model of execution?

FxPro offers trade execution with no-dealing-desk intervention and provides access to a deep pool of liquidity and competitive pricing.

What are the advantages of trading with FxPro?

FxPro is a No-Dealing-Desk broker, offering professional trading conditions, superior execution technology and access to deep liquidity.

Free educational material, advanced trading tools, free demo trading accounts and 24/5 customer support are available to all of our clients to help them practise CFD trading with the objective of succeeding.

As a strong proponent of transparency and fair trading practices, FxPro guarantees that client funds are fully segregated from the company’s own funds and kept in separate bank accounts in major European banks including Barclays Bank PLC, Credit Suisse AG, and the Royal Bank of Scotland.

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What is the difference between FxPro Financial Services Limited and FxPro UK Limited?

FxPro Financial Services Limited is regulated by the Cyprus Securities and Exchange Commission (‘CySEC’) and by the South Africa Financial Services Board (‘FSB’), and FxPro UK Limited is regulated by the Financial Conduct Authority (‘FCA’).

Clients of FxPro UK Limited are currently unable to use FxPro SuperTrader, and are limited to bank transfer and credit/debit card use for deposits and withdrawals.

Are my personal details secure with you?

FxPro takes serious precautionary measures to ensure that your personal details are held in absolute confidence. Your passwords are encrypted and your personal details are stored on secure servers and cannot be accessed by anyone, with the exception of a very small number of authorised members of staff.

Do you guarantee the safety of my deposited funds?

FxPro takes the safety of client funds very seriously. For this reason, all client funds are fully segregated from the company’s own funds and kept in separate bank accounts in major European banks such as Barclays Bank PLC, Credit Suisse AG, and the Royal Bank of Scotland. This ensures that client funds cannot be used for any other purpose.

In addition, FxPro UK Limited is a member of the Financial Services Compensation Scheme (FSCS) and FxPro Financial Services Limited is a member of the Investor Compensation Fund (ICF) [See Are the funds I deposit in my FxPro accounts insured in any way?

Is it possible to lose more money than I deposited?

FxPro uses an automated transaction monitoring and risk-management system to protect clients from any losses beyond their original investment.

Therefore, if you are trading on the MT4 platform, FxPro has the discretionary right to begin closing current open positions, starting from the most unprofitable, when the margin level of your account drops below 25%. If the margin level of your account is equal to, or drops below, 20%, all your open positions will be automatically closed at the current market price, according to our Order Execution Policy.

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If you are trading on the MT5 or cTrader platforms, FxPro has the discretionary right to begin closing current open positions, starting from the one requiring the most margin, when the margin level of your account drops below 40%. If the margin level of your account is equal to, or drops below, 30%, all your open positions will be automatically closed at the current market price, according to our Order Execution Policy.

FxPro offers Negative Balance Protection to its clients as part of the Client Agreement, thereby ensuring that clients cannot lose more than their overall investment. Although this is not a regulatory requirement, FxPro provides this service as long as it is accepted in good faith and is not manipulated or abused.

To how many decimal places do you quote prices?

In the interests of accuracy, the majority of currency pairs are quoted to 5 decimal places. This makes it easier for us to tighten our spreads and offer more competitive prices to our clients. All remaining currency pairs are quoted to 4 decimal places, with the exception of the Japanese yen, which is quoted to 3 decimal places.

Do you guarantee orders?

We are unable to fully guarantee orders as certain trading conditions including, but not limited to, high market volatility or illiquidity make it impossible for us to execute pending orders at the declared price. Under such conditions, FxPro reserves the right to modify opening and/or closing prices and to fill your order at the next best price.

Placing a stop-loss order may serve as an additional risk-mitigation strategy. However, a stop-loss order is never guaranteed. This is because the price at which the stop-loss order is placed serves as a ‘trigger point’. In the event that the price of the financial instrument being traded reaches the trigger price, your stop-loss order will be treated as a market order and executed at a Volume Weighted Average Price (‘VWAP’) as per the Order Execution Policy. During abnormal conditions and high volatility, a stop-loss order may be executed at a worse price.

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What spreads do you offer?

We offer competitive floating and fixed spreads on the FxPro MT4 platform, and floating spreads on the FxPro MT5 and FxPro cTrader platforms.

You can view our spreads here

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