FxPro Withdrawal Methods

FxPro withdrawal methods is diversify, below are quoestions about FxPro broker withdrawal methods:

Which method should I use for withdrawal?

It is our policy that any credit card deposits made within a 6 month period should be withdrawn to the card in question first, before refunding to any other method, even if other methods were used for funding. Kindly note that after withdrawing via credit card, any PayPal deposits that were made within the last 6 months should be refunded via this method too and finally any Skrill deposits made within the last 6 months should also be refunded via Skrill. Once all deposits from the above mentioned payment methods are fully refunded, you will then be able to withdraw to any other payment method of your choosing.

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How do I withdraw funds?

You can withdraw funds by logging in to your FxPro Direct (direct.fxpro.com), where you should make a withdrawal request. To do this, click on the green ‘Manage FxPro Vault’ button on the sidebar. You will then be able to transfer funds between your Vault and your trading accounts, view your transaction history and make deposits or withdrawals to or from your Vault by clicking on the relevant link.

Our Client Accounting Department will receive your request and proceed within 1 working day.

Please be advised that the following policy applies for all withdrawals: If a withdrawal request is made within a 6-month period from the moment of deposit, Credit Card deposits must be withdrawn first, followed by PayPal deposits, followed by Skrill deposits. Once all deposits made via the three aforementioned methods are refunded, you will be able to withdraw via any other method you wish.

Which credit/debit cards do you accept?

Please be advised that you can fund your account with credit and debit cards such as Visa, Visa Electron, Visa Delta, MasterCard, Maestro International and Maestro UK.

How long does it take to process my withdrawal request?

All withdrawal requests are processed by our Client Accounting Department within 1 working day. However, the time needed for the funds to be transferred will vary, depending on your payment method.

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Bank transfers are ordinarily processed by us within 1 working day, it takes 3-5 days approx. for the funds to be credited to your account. However, please note that it might take up to 10 working days for your funds to process back through the banks to your card.

Under normal circumstances, Credit/Debit Card withdrawals are also processed by us within 1 working day, and it takes 5-7 days approx. for the funds to be credited to your account.

All other payment methods are usually processed by us within 1 working day.

What should I do if I have not received my withdrawal?

For withdrawals via Bank Transfer thats have not been received after 5 working days of making a withdrawal request, please contact our Client Accounting Department at accounting@fxpro.com, so as to provide you with a Swift Copy.
For withdrawals via Credit/Debit Card that have not been received after 10 working days of making a withdrawal request, please send a copy of your card statement to accounting@fxpro.com and we will contact the card processing company to investigate the delay.

How can I withdraw funds if the card I used to deposit funds has been cancelled?

After the cancellation of a card, banks are obliged to allow limited transaction types to take place, including refunds (NOTE: we transfer funds to your card as a refund of previous deposits). You should therefore withdraw funds to the card you used to deposit, even if this card has been cancelled. You can expect to receive these funds to your new card that is connected to the same account as the previous, cancelled card.

How can I withdraw funds if I have lost the card that I used to deposit funds?

If you have lost the card that you used to deposit funds and the account that the card was connected to is still active, you should make a withdrawal request using the old card number for the funds to be transferred to your card/checking account.

If, however, the bank account that your card was connected to has been closed, you should send an official letter , stating that the account to which your card was connected has been closed. Following certain procedures, you will be able to withdraw funds using a different payment method.

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How can I withdraw using Bank Wire method?

Kindly be informed that in order to withdraw using the Bank Wire method, you should first refund all of your deposits made by Credit Cards, PayPal and Skrill, within a 6 months period. If no recent deposits are available for refund, then please log in to your FxPro Direct and submit a Bank Wire Withdrawal. Please make sure that you will first provide us with a Bank Statement, stating all of your Bank details (Name, Account Number and Home Address).

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